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Staff Grand Rounds: Positive Attitude De-escalation Systems
Start Date: 10/12/2018Start Time: 3:00 PM
End Date: 10/12/2018End Time: 4:30 PM

Event Description

Clinical staff experience various interactions that go beyond the patient on a daily basis. On occasion a negative situation may arise. This session will introduce attendees to methodologies of recognizing and de-escalating aggressive or uncooperative behaviors in person or over the phone. 

The speaker, Michael Lynsky of Allied Universal, brings many years of experience as a police officer and an instructor in law enforcement and the security industry.

This event is mandatory for medical assistants, and open to all clinical staff. Pre-registration is required through Career Pathway.

Contact Information:
Name: Janet Kim
Phone: 215.762.2919
Email: jsk78@drexel.edu
Staff grand rounds logo
Geary Auditorium B
New College Building
245 N. 15th Street
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